We want to provide peace of mind and help guests book with some fluidity around future travel plans.
With this in mind, we have adapted our cancellation policies for new bookings to allow for extra flexibility when booking direct with B’Your Home.
If you do need to cancel your booking, please let us know as soon as possible by emailing info@byourhome.com, quoting your booking ID and apartment name.
Cancellation Terms:
Please consult your booking confirmation email for the cancellation terms as advised at time of booking.
DIRECT BOOKINGS WITH B’Your Home :
When making a new booking direct with B’Your Home via our website or through our sales team, your chosen property will have one of the following cancellation policies:
– Flexible
If you booked directly with B’Your Home and wish to cancel your stay, you will receive a full refund (less 5% processing fee) when cancelling at least 14 days before check-in, 50% refund if cancelling less than 14 days before check-in.
– Moderate
If you booked directly with B’Your Home and wish to cancel your stay, you will receive a full refund (less 5% processing fee) when cancelling at least 30 days before check-in, 50% refund if cancelling less than 30 days before check-in.
– Strict
If you booked directly with B’Your Home and wish to cancel your stay, you will receive a 50% refund if cancelling at least 30 days before check-in, no refund if cancelling less than 30 days before check-in.
BOOKINGS MADE WITH B’YOUR HOME PARTNERS :
For bookings made with a channel partner (Airbnb, Booking.com, VRBO etc), please refer to your booking confirmation for details on your chosen cancellation policy.
If you are unsure of your cancellation policy, you can contact our team by emailing info@byourhome.com, quoting your booking ID and apartment name. We will advise as to your options depending on the cancellation policy selected and partner with who you made your reservation with.